Shipping Policy

Thank you for choosing KAPHIY SUPPLY for your premium Peruvian specialty coffee. This Shipping Policy outlines the terms and conditions related to the shipment of orders within Canada.

1. Shipping Destinations

KAPHIY SUPPLY currently ships within Canada only.
At this time, we do not offer international shipping.

2. Shipping Methods and Carriers

We primarily ship orders using the following carriers:

Canada Post

• Standard Parcel

• Expedited Parcel

FedEx

• FedEx Ground

• FedEx Express (faster delivery options)

Available shipping methods will be displayed at checkout, allowing you to select the option that best fits your location and delivery preference.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

• Weight of your order

• Destination within Canada

• Selected shipping method

The exact shipping cost will be calculated and displayed at checkout before completing your purchase.

From time to time, KAPHIY SUPPLY may offer free shipping promotions for qualifying orders. These promotions will be clearly communicated on our website.

4. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note that processing times may be slightly longer during peak seasons, holidays, or unforeseen circumstances.

5. Estimated Delivery Times

Delivery times depend on your location and the shipping method selected.

Estimated delivery ranges:

• Canada Post Standard Parcel: 3–7 business days

• Canada Post Expedited Parcel: 2–5 business days

• FedEx Ground: 1–5 business days

• FedEx Express: 1–3 business days

These timeframes are estimates provided by shipping carriers. Actual delivery times may vary due to weather conditions, carrier delays, or other factors beyond our control.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number

• A link to the carrier’s tracking page

Please allow 24–48 hours for tracking information to become active.

7. Shipping Restrictions

• Some carriers may not deliver to P.O. Boxes. If necessary, we may contact you to request an alternative address.

• Remote or rural locations may experience longer delivery times.

8. Lost or Damaged Shipments

KAPHIY SUPPLY takes great care in packaging coffee to ensure it arrives in excellent condition.

Damaged Shipments

If your package arrives damaged:

1. Take clear photos of the damaged packaging and contents.

2. Contact us within 2 days of receiving the order.

3. Include your order number and photos.

We will work with the shipping carrier to file a claim and arrange a replacement if necessary.

Please retain the original packaging and damaged items, as they may be required for the claim process.

Lost Shipments

If your tracking information indicates your package has been lost in transit, please contact us within 4 days after the expected delivery date.

We will investigate the issue with the shipping carrier and, if confirmed lost, we will arrange for a replacement shipment.

9. Incorrect Shipping Addresses

Please ensure that your shipping information is accurate and complete when placing your order.

KAPHIY SUPPLY is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, the customer will be responsible for the additional shipping cost to resend the order.

10. Contact Us

If you have any questions about our Shipping Policy or the status of your order, please contact us:

Email: kaphiysupply@outlook.com

Thank you for choosing KAPHIY SUPPLY.
We appreciate your support and your interest in Peruvian specialty coffee.